This Privacy Policy describes how Guangdong Wende Intelligent Transmission Co., Ltd. ("we," "us," or "our") collects, uses, discloses, and protects the personal information of visitors and users ("you" or "your") of our website. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws.

This policy applies to all information collected through our website and any related services, sales, marketing, or inquiries.

1Information We Collect

We collect information that you provide directly to us and information about your use of our website.

A. Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, job title, and physical address when you submit a contact form, request a quote, or ask for a sample.
• Business Information: Project details, product specifications, quantity requirements, and other information related to your B2B inquiry or order.
• Communication Records: Copies of your correspondence with us via email, live chat, or contact forms.

B. Information Collected Automatically

• Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, time spent on pages, and referring website addresses. This data is collected via cookies and similar tracking technologies.
• Device Information: Type of device, operating system, and browser used to access our site.

2How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• To provide, operate, and maintain our website and services.
• To process and respond to your inquiries, requests for quotes, sample requests, and to provide customer support.
• To manage your account or orders, process payments, and arrange for shipping.
• To send you technical notices, updates, security alerts, and administrative messages.
• To communicate with you about products, services, offers, and company news that may be of interest to you (you may opt-out at any time).
• To understand and analyze how our website and services are used to improve functionality and user experience.
• To detect, prevent, and address technical issues, fraud, or security breaches.
• To comply with legal obligations and enforce our terms and conditions.

3Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill a contract with you or to take steps at your request before entering a contract (e.g., providing a quote or delivering samples).
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your rights.
• Consent: In some cases, we will ask for your explicit consent to process your data, such as for sending marketing communications.
• Legal Obligation: Processing necessary to comply with a legal obligation.

4Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers are contractually bound to protect your data.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets, where user information may be transferred as a business asset.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: To protect and defend our rights, property, or safety, or that of our users or others.

Any international transfers of data will be conducted with appropriate safeguards in place.

5Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information, including encryption, access controls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to fulfill our legal obligations, resolve disputes, and enforce our agreements. For inactive B2B contacts, we typically retain data for a period of 3-5 years from the last meaningful contact, unless a longer retention period is required by law.

8Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more details, please see our separate Cookie Policy.

9Third-Party Links

Our website may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.